Case Study: Insurance Australia Group (IAG) achieves faster, more stable, and scalable operations with Jira Software

How IAG created a stronger, more resilient workplace by optimizing and shifting to Atlassian Data Center

Insurance Australia Group (IAG), a large financial-services firm with a growing Atlassian user base, faced performance and governance challenges as Jira and Confluence organically expanded since 2010. Server plans were strained, project creation took 2–3 days, and the team needed a quicker performance fix and governance-ready approach before committing to a full cloud migration.

IAG adopted an “optimize and shift” approach, cleaning up instances (reducing Jira fields 56%, issue types 75%, workflows 80%), archiving 47% of Jira projects and >66% of Confluence spaces, then migrating to Atlassian Data Center on AWS. Within months they achieved faster, more stable, and scalable tooling with zero-downtime upgrades, instant project creation, over 80% of Jira projects on standard configs, improved reporting, and time savings that exceed 100 hours annually — while preparing a smoother path to Atlassian Cloud.

IAG

Sharon Warner

CD Toolchain Delivery Lead