Case Study: Glovo achieves faster response times and improved collaboration with Jira Software

How Glovo streamlined processes with the help of Atlassian tools

Glovo, a delivery and logistics company, needed a faster, more organized way to handle internal support requests and improve collaboration across teams. Using Jira Software and related Atlassian tools, the company wanted to streamline ticket handling, link documentation to requests, and improve service management efficiency.

Jira Software helped Glovo revamp its service management portal with an intuitive ticketing system, automation, and Confluence integration. As a result, average response times fell from 2 days to 2 hours, most tickets were closed within 24 hours instead of 9 days, 4,000 hours per year were saved, and new employee onboarding time was cut in half to one month.

Glovo

Thomas Letemplier

Global Head of IT