Case Study: DISH Network achieves a cloud-native, data-centric 5G build and cuts issue triage time by 90% and defect resolution time by 94% with Jira Software

How DISH Wireless is building the first “cloud-native, data-centric, fully automated telecom network” with Atlassian cloud tools

DISH Wireless, the telecom arm of DISH Network, set out to build a cloud-native, data-centric, fully automated 5G network while collaborating with almost 3,000 partners across 70 vendors. Managing that scale with spreadsheets and siloed tools made tracking, planning, and vendor confidentiality impossible, so the team needed an enterprise-grade, secure cloud platform to unify workflows and improve visibility.

DISH adopted Atlassian Cloud Enterprise—Jira Software, Confluence, Jira Service Management, and Marketplace apps like Tempo—to centralize project management, enforce secure vendor permissions, automate testing and root-cause processes, and tie time tracking to payments. The result: dramatic efficiency gains (issue triage fell from 61 to 6 days, defect resolution from 120 to 7 days), a 90%+ decrease in key cycle times, 4,500 users on the platform, and much better real-time visibility for milestone and SLA management.

DISH Network

Said Berrahil

Vice President of 5G Technology