Case Study: Capgemini achieves transparent global collaboration and faster time-to-market with Jira Software

How Capgemini connected a global product team with Jira Software and Confluence

Capgemini, a multinational consulting firm that builds products like the Omnichannel contact engagement platform Odigo™, faced collaboration challenges across distributed product teams in France, India, Morocco and the U.S. Their legacy project and document tools were inflexible and didn’t support shared, real‑time work, making it hard to maintain visibility, act quickly on customer needs, and foster a transparent, agile culture.

Capgemini migrated to Jira Software and Confluence, accelerating a planned six‑month rollout to onboard eight teams within a month. Teams now plan roadmaps and prioritize requests in Jira and store requirements, meeting notes and onboarding docs in Confluence, using Atlassian as a central collaboration hub instead of weekly status calls. The result: improved cross‑continent transparency, faster delivery of features, and rapid adoption of agile ways of working.

Capgemini

Fabien Lamaison

Head of Strategy and Innovation