Case Study: Canva scales ITSM and boosts collaboration, processing 5,000 tickets annually with Jira Software

How Atlassian’s cloud products help Canva empower and scale

Canva, the fast‑growing design platform, scaled to 1,000+ employees and millions of users, which strained internal processes and made it difficult to maintain visibility across workflows and keep up with requests. The company needed a secure, scalable way to centralize work, track incidents, and streamline operations as it expanded.

By standardizing on Atlassian cloud—Jira Software, Jira Service Management, Confluence and Atlassian Access—Canva built a robust ITSM and development platform that centralized requests, tightened access controls, and integrated with tools like Slack. The platform now handles about 5,000 tickets a year, automated processes saving teams roughly 150 hours per month, increased collaboration and transparency, and became a single source of truth that supports remote work and non‑technical adoption.

Canva

Jeff Lai

Internal Infrastructure