Case Study: AppDynamics breaks down silos and boosts uptime with Jira Software

How AppDynamics transformed from a siloed startup to a team of teams

AppDynamics, a San Francisco–based application‑monitoring company that doubled its headcount as it scaled toward ~1,500–2,000 employees, faced growing pains as its “startup within a startup” teams became siloed. Legacy processes and a makeshift service desk built on Jira Software weren’t keeping up—internal teams lacked transparency, non‑technical users needed a user‑friendly support channel, and the organization was hitting cloud limits that caused near‑daily infrastructure crashes.

The team standardized on Atlassian’s suite—deploying Jira Service Desk and Confluence, building a product‑intake portal, and migrating to a two‑node Jira Data Center on AWS with Adaptavist—while providing training and Slack support. They automated a full Jira stack deployment (seven minutes), scaled the service desk to nine additional teams, and blended DevOps agility with ITSM discipline; crashes dropped from daily to about twice per year, uptime and cross‑team transparency improved, and the company reduced overhead for future growth.

AppDynamics

Jeff Tillett

Senior Build and Release Engineering Manager