Case Study: Gilt Groupe achieves faster, higher-quality software delivery with Jira Software

Gilt Fashions Unique Agile Development Culture With JIRA And Hipchat

Gilt, a New York–based e‑commerce leader known for time‑limited designer flash sales and more than six million members, faces intense, unpredictable traffic spikes whenever daily sales launch. To keep every team — from engineering to distribution — coordinated and secure during these “every day is Black Friday” surges, Gilt needed a scalable, real‑time collaboration and agile project management solution; consumer chat tools like Skype were unreliable and posed security risks.

Gilt standardized on Jira for company‑wide agile workflow management and adopted Hipchat for secure, integrated team communication. The Jira–Hipchat integration delivers real‑time notifications, easy ticket viewing/updating, and accessible native apps, enabling seamless remote collaboration, faster delivery cycles, and higher‑quality software — while also strengthening company culture and day‑to‑day connectivity.

Gilt Groupe

Justin Riservato

Director of Program Management