Case Study: DHI Group achieves 70% fewer major IT incidents and company-wide transparency with Jira Software

For transparency across a global team, Dice.com chooses Atlassian

DHI Group, the digital media company behind Dice.com (which hosts over 80,000 job listings and 3 million registered professionals), grew rapidly through acquisitions and ended up with a fragmented set of collaboration tools. That mix of platforms—plus outdated processes like customer support tracking on paper—made cross-team work difficult, hurt efficiency and innovation, and drove up software licensing costs.

DHI standardized on Atlassian products—Jira Software, Confluence and Jira Service Desk—replacing ServiceNow and SharePoint and moving support documentation out of paper binders. The consolidation cut licensing fees, created a more transparent, collaborative culture that speeds product development, and helped reduce major IT incidents by 70% over three years.

DHI Group

Brian Hostetter

Director of Architecture