Case Study: Kabbage achieves unified communication and faster deployments with Jira Software

Financial technology platform Kabbage leverages Atlassian to advance communication and collaboration

Kabbage is a financial technology and data platform that delivers automated funding to small businesses within minutes and serves more than 90,000 customers. Rapid growth — reaching roughly 350 employees by 2016 — left the company relying on many disparate communication tools and seeking a way to consolidate systems and streamline workflows across teams and external partners.

Kabbage standardized on Atlassian tools (Hipchat, Confluence, Jira Software, Jira Service Desk, Bitbucket, Bamboo), using Confluence as a single source of truth, Hipchat for real‑time notifications and culture, and Jira products for project and support tracking. The integrated toolchain enabled collaboration with external partners, replaced long email threads with a partner Confluence instance, and supported engineering releases about six times a day to customers and partners like ING — producing a more unified, transparent platform that accelerated innovation and cross‑team productivity.

Kabbage

Danny Baute

Head of IT Services