Case Study: ENGIE saves 67% on licensing and frees 200+ hours/month with Jira Software (Jira Service Management)

ENGIE Mexico transforms its ITSM to generate more value for their customers while saving time and money

ENGIE Mexico, the local arm of the global energy company ENGIE, needed to overhaul its IT service management to become more customer‑centric. With ~1,700 users, the team found ServiceNow costly, rigid, and reliant on external consultants, which slowed projects and inflated expenses; their goals were to improve user experience, increase technical productivity, boost visibility, and cut license costs.

Working with partner EnevaSys, ENGIE migrated to Jira Service Management Premium and adopted Confluence, integrating Jira with Power BI and automating workflows, reporting, SLAs, and HR onboarding. The move delivered a 67% reduction in licensing costs, freed more than 200 technical hours per month, achieved 100% SLA compliance through automated reporting, improved transparency and collaboration, and enabled further ESM and asset‑management initiatives.

ENGIE

Jose Luis Lizárraga Castro

IT Support Engineer