Case Study: JAMF Software achieves company-wide ChatOps and streamlined internal support with Jira Software

Enabling ChatOps at JAMF Software with Atlassian

JAMF Software, a Minneapolis-based leader in Apple macOS and iOS management solutions, needed a modern, user-friendly way to support its 400+ employees and streamline internal collaboration after moving from Microsoft Lync to Hipchat. The company sought better asset management and a central knowledge base to reduce repetitive support requests and improve service across teams.

JAMF implemented Jira Service Desk and Confluence, integrating Jira Service Desk with Hipchat for quick asset lookups and with Confluence to provide a self-service knowledge base. The tools rolled out to nine departments—including IT, DevOps, HR, Sales Operations, Security, and Engineering—driving broad adoption and helping IT be seen as thought leaders across the company.

Jamf

Bryson Tyrrell

Information Technology