Case Study: Edenred centralizes global service management and boosts visibility with Jira Software

Edenred - Customer Case Study

Edenred, a global digital services and payments platform touching millions of users and thousands of corporate clients, faced fragmented Atlassian deployments and the operational burden of on‑prem infrastructure. The company needed a scalable, reliable cloud service management platform to centralize IT and enterprise service operations and better support global internal and external customers.

Edenred is migrating to Atlassian Cloud and consolidating onto a single “OneJira” Jira Service Management instance, using native Assets as a CMDB and integrations (e.g., SolarWinds) and automation to streamline workflows. The rollout now supports more than 1,200 agents serving 15,000+ customers, covers over one third of business units, and has increased productivity, visibility, reporting, and reduced infrastructure maintenance while enabling secure, anytime access.

Edenred

Camelia Bordencea

Technical Lead