Case Study: Dahl accelerates ERP development by 77% and improves customer response times with Jira Software

Dahl responds to customers faster with Atlassian

Dahl, a Swedish supplier of plumbing fixtures for large construction and property management projects owned by Saint‑Gobain, serves about 30,000 customers with roughly 1,000 employees. To meet strict delivery windows and rapidly resolve issues, Dahl depended on complex ERP and warehouse systems but lacked a modern issue tracker or service desk to efficiently manage bugs and system changes.

With Atlassian products implemented by partner Riada — Jira Service Desk, Jira Software, Jira Core, and Confluence — employees can log requests, incidents are tracked from ticket to development, and a Confluence knowledge base supports self‑service. The move to agile workflows improved visibility and traceability, cut ERP development from 90 to 20 days (about a 77% acceleration), sped customer response times and satisfaction, and is being expanded to logistics and delivery communications.

Dahl

Mikael Turesson

Development Manager