Case Study: Chef achieves unified DevOps visibility and faster releases with Jira Software

Chef evolves DevOps with Atlassian

Chef, a Seattle-based company behind the Chef Automate platform used by tens of thousands of developers, needed to evolve and scale its internal DevOps practices while releasing products like Chef, InSpec, Habitat, and Chef Automate. As the team experimented with new workflows they faced fragmented tooling—multiple heavily customized Jira instances and unclear processes—which made prioritization, visibility, and efficient delivery difficult.

Chef standardized on the Atlassian suite—Jira Software, Jira Service Desk, Confluence, and Trello—moving from basic bug tracking to a holistic product development platform. Teams now use streamlined Jira defaults for lightweight agile workflows, Confluence as a single knowledge base, Jira Service Desk for IT support, and Trello for business-team planning, resulting in better cross-team visibility, engineers owning QA, clearer priorities, faster releases, and closer alignment between Dev and Ops.

Chef

Julian Dunn

Product Manager