Case Study: Changi Airport Group achieves faster collaboration and digital transformation with Jira Software

Changi Airport Group digitally transforms and scales with the help of Atlassian cloud

Changi Airport Group needed a more modern, scalable way to support digital transformation, improve collaboration across teams, and close gaps in IT service management and incident handling. With Jira Software Cloud and other Atlassian cloud tools, the airport operator could better manage agile development, project tracking, issue tracking, and documentation across its engineering and digital teams.

Jira Software helped Changi Airport Group streamline the full software development lifecycle, while integrations with Confluence, Bitbucket, Jira Service Management, and Opsgenie improved feedback, governance, visibility, and incident response. As a result, the average number of aging monthly tickets dropped by over 50% every six-month period over three years, and teams gained faster service request handling and reduced downtime.

Changi Airport Group

Peewee Mercurio

DevSecOps Lead