Case Study: California Department of Health Care Services (DHCS) achieves 66% faster delivery and $2.2M in savings with Jira Software

California’s Department of Health Care Services modernized and saved millions with Atlassian Cloud Enterprise

The California Department of Health Care Services (DHCS), the state agency that provides Californians access to medical, mental health, and long‑term care services, faced fragmented tools and siloed processes that made cross‑functional collaboration, knowledge sharing, and portfolio visibility difficult. With divisions using disparate systems, the agency needed a scalable, secure platform to standardize work and accelerate delivery.

DHCS centralized on Atlassian Cloud Enterprise—standardizing Jira, Confluence and related tools, using a focused change‑management approach, and integrating with other systems like Slack—which improved governance, security, and operational efficiency. The move delivered measurable results: one project was completed 66% faster and saved $2.2M, DHCS has grown to thousands of users and is targeting 4,000 on cloud, and teams report better visibility, fewer meetings, and freed IT resources to focus on higher‑value work.

DHCS

Jeff Garrett

Technical Product Manager