Case Study: BUENO Systems achieves automated fault detection and redirects 80% of maintenance hours with Jira Software

BUENO optimizes building systems with Atlassian

BUENO Systems, founded in 2013 in Sydney, delivers data-driven engineering that optimizes operations, maintenance and sustainability for large facilities like shopping centres and hospitals. While BUENO’s analytics were improving customers’ energy efficiency, the company saw opportunities to streamline its own fault-detection and maintenance workflows across HVAC, fire and access-control systems.

BUENO integrated its analytics engine with Atlassian tools—Jira for automated ticketing and tracking, Jira Service Desk for support, Bitbucket for code and Confluence for knowledge sharing—so detected faults generate tickets, trigger root-cause analysis, escalate to clients and dispatch technicians, all tracked end-to-end. The result is better coordination, measurable ROI and faster resolution times: BUENO reports redirecting 80% of maintenance hours toward proactive work, improving comfort and sustainability for clients.

BUENO Systems

Leon Wurfel

Founder and Managing Director