Case Study: Best Doctors achieves faster, compliant change management and mobile approvals with Jira Software

Best Doctors transforms change management with JIRA Service Desk

Best Doctors, a Boston-based healthcare company that connects nearly 30 million members with top medical experts for second opinions, faced slow and unreliable change-management approvals. Emailed approval notifications were often missed, requests sat too long in “Waiting for Approval,” and the team worried about PHI exposure and readiness for compliance audits.

To fix this, Best Doctors deployed Jira Service Desk with the Mobility for Jira add-on and MobileIron to enable instant mobile alerts and secure mobile approvals. The result was higher Jira adoption, faster and more reliable approvals, fewer process exceptions, and successful SOC 2 Type 2 and on-site audit outcomes—making change management more agile and compliant.

Best Doctors

Martin Luethi

Founder