Case Study: Balyasny Asset Management achieves faster ITSM rollout and boosts productivity with Jira Software

Balyasny Asset Management supercharges productivity by switching to Atlassian for ITSM

Balyasny Asset Management (BAM), a Chicago-based global multi-strategy investment firm with about 500 users, needed to improve organizational workflows and provide always-on service and support across its global offices. Their infrastructure, software development, and desktop support teams were looking to replace a costly, complex legacy ITSM platform with a more efficient, cost-effective solution.

BAM extended its existing Atlassian stack (Jira Software and Confluence) to include Jira Service Desk and selected Marketplace apps, rolling out the new ITSM in roughly a month. The intuitive platform reduced onboarding and admin time, enabled quick self-serve training, and delivered a tailored, affordable ITSM that increased team efficiency and improved support operations.

Balyasny Asset Management

Dennis Roche

Head of Global Infrastructure