Case Study: CSIRO (Australia's national science agency) achieves faster, more efficient service and up to 30% less email with Jira Software

Australia's national science agency focuses on innovation with Atlassian

CSIRO, Australia’s national science agency with 5,500 employees across 54 locations, needed to reduce administrative overhead so scientists could focus on research. The agency faced growing service requests, heavy email traffic, and a need for better workload tracking and request routing across distributed teams.

Building on its existing Jira and Confluence use, CSIRO rolled out Jira Service Desk across nine teams in six months (Finance, Web Services, Library Services, Project Management, etc.). The Library Services team processed twice its normal request volume in the first month, multiple teams saw up to a 30% reduction in email, and Finance is prepared for a projected tripling of ticket volume—freeing researchers to spend more time on science.

Csiro

Ryan Meintjes

Technical Services Officer