Case Study: Arvato Systems boosts efficiency and visibility with Jira Service Management (Jira Software)

Aravato Systems - Customer Case Study

Arvato Systems, the multi‑cloud IT specialist within Bertelsmann, faced fragmented service management as development, IT, and business teams operated in silos and a legacy ticketing system lacked integrations, slowing delivery and undermining employee and customer experiences.

To fix this they added Jira Service Management with implementation partner veniture, deploying starter workflows, automations and system integrations on their existing Atlassian platform. The change delivered end‑to‑end visibility and control, improved knowledge sharing and team autonomy (so teams manage workflows without developers), reduced overhead and faster service delivery, with plans to scale the solution across enterprise and customer service management.

Aravato Systems

Johannes Siebzehnrübl

Chief Operating Officer of Multicloud and Infrastructure