Case Study: Air France-KLM achieves 10,000+ user scale and zero-downtime operations with Jira Software

Air France-KLM - Customer Case Study

Air France‑KLM, the century‑old airline group, needed to scale and modernize its IT as its Atlassian footprint grew to more than 10,000 users and roughly 3,000 projects. The company faced challenges adopting agile/DevOps practices across diverse teams, reducing administrative overhead, maintaining stability, and eliminating planned downtime while supporting non‑technical departments.

With Avisi’s help they standardized on Atlassian Data Center—consolidating Jira Software, Confluence, Jira Service Desk, Bitbucket and automation (including a self‑service My Devnet portal and ScriptRunner). The Data Center migration delivered smoother, predictable performance and zero‑downtime changes, letting 5–7 administrators support 10,000+ users and thousands of projects, saving days each month and accelerating innovation across the business.

Air France-KLM

Corné den Hollander

Product Owner