Case Study: Aer Lingus achieves faster, more transparent releases with Jira Software

Aer Lingus takes flight with JIRA and Confluence

Aer Lingus, Ireland’s national airline, relies on a 500‑person development team to run its customer-facing website. The team was hampered by disparate legacy tools—Bugzilla for bugs, Excel for test cases, and Word for requirements—which made tracking and resolving issues slow and fragmented.

Aer Lingus adopted Jira for project management and bug tracking and Confluence for documentation, working with Atlassian expert Clearvision for scoping, implementation, training, and support. The integrated tools created end-to-end transparency, sped up fixes and feature releases, and have been adopted across the business—from commercial teams to the call center—becoming business‑critical.

Aer Lingus

Rory Murphy

Senior Test Lead & JIRA Admin