Case Study: Five9 achieves unified engineering visibility and measurement with Jellyfish

Five9 expands Jellyfish usage by 35% to unify 400+ engineers

Five9, a leading provider of cloud contact center software, faced a challenge in gaining visibility across its organization of over 400 engineers. Following a major reorganization, the company needed to consolidate its DevOps, Engineering, Programs, and Production Operations teams and standardize its metrics to increase efficiency. Five9 turned to Jellyfish to objectively measure engineering allocations and understand what their teams were actually working on.

Using the Jellyfish platform, Five9 was able to move from siloed teams to a unified, data-driven organization. The solution provided company-wide and team-level visibility into performance, delivery, and operations, leading to a 35% expansion in active Jellyfish users. The implementation allowed engineering leaders to improve sprint predictability and track deliverables in progress, providing valuable metrics for executive communication. Jellyfish became the company's central tool for measurement and is now being piloted for financial reporting.

Five9