Case Study: North Idaho Family Physicians achieves analytics transparency and record patient growth with JEBCommerce

North Idaho Family Physicians(NIFP)

North Idaho Family Physicians(NIFP), a cooperative supporting independent family practices, engaged JEBCommerce after four affiliated companies reported poor website usability, low exposure in paid and organic search, and no visibility or control over analytics. NIFP specifically wanted a transparent partner to help them understand and manage their web presence and campaign performance.

JEBCommerce delivered monthly Google Analytics training, built custom KPI dashboards, and ran usability testing that led to a redesigned Kootenai Urgent Care site with clearer navigation and symptom-driven calls to action. As a result, NIFP gained full transparency and the ability to monitor campaign performance, management received quick site overviews, and Kootenai Urgent Care recorded a record number of patients — outcomes the NIFP team credits directly to JEBCommerce.

North Idaho Family Physicians(NIFP)

Kallie Gordon

Kootenai Urgent Care