Case Study: Centers for Disease Control and Prevention achieves improved vaccine order management usability and efficiency with JEBCommerce

Centers for Disease Control and Prevention (CDC) - Customer Case Study

The Centers for Disease Control and Prevention engaged Scientific Technologies Corporation (STC) to improve its Vaccine Order Management System used by thousands of U.S. healthcare providers to order and manage state and federally supplied vaccines. STC partnered with JEBCommerce to diagnose usability problems and guide a major redesign of the system’s user experience.

JEBCommerce ran field visits and observational interviews, built and iterated working prototypes, and conducted in-person and remote usability testing to validate recommended changes. Their work informed STC’s redesign, resulting in a more consistent, intuitive interface, streamlined workflows, reduced user errors, clearer error feedback and higher user confidence — and the updated Vaccine Order Management System was relaunched on time and under budget.

Centers for Disease Control and Prevention