Case Study: Pearl Izumi boosts sales and customer relationships with Janek Performance Group sales training

PEARL iZUMi Revamps their Inside Sales Approach with Janek Sales Training

Pearl Izumi, the sports apparel manufacturer and Shimano subsidiary, needed to overhaul its inside sales approach. After a period of sales volatility, the team had become overly transactional and focused on order-taking instead of building long-term customer relationships. Pearl Izumi partnered with Janek Performance Group for help moving its reps toward a Trusted Advisor sales model.

Janek Performance Group delivered a customized Critical TeleSelling® Skills workshop tailored to Pearl Izumi’s business, with onsite training, one-on-one assessment, monthly coaching, call reviews, and management reinforcement tools. The program increased outbound call frequency and length, helping drive a 10% sales lift after the first 90 days. Pearl Izumi was so pleased with the results that it added Janek Performance Group’s training into its onboarding process to speed ramp-up for new reps.

Pearl Izumi

Melissa Stenger

Inside Sales Manager