Case Study: Nevada Donor Network improves soft skills and donor results with Janek Performance Group

Nevada Donor Network Utilizes Janek Training to Enhance the Soft Skills of Its Staff

Nevada Donor Network, the Nevada nonprofit that oversees organ, eye, and tissue donation, wanted to strengthen the soft skills of its staff across Family Services, Hospital Services, and Clinical Services. To address challenges in communication, influencing, professionalism, and difficult conversations, the organization partnered with Janek Performance Group for customized Critical Communication™ Skills training.

Janek Performance Group delivered a tailored blend of instructor-led workshops, management coaching, and Xpert online learning reinforcement after a discovery process that included stakeholder interviews and job shadowing. The results surpassed goals: authorization rates rose from 67% to 73%, donor numbers increased 31%, and the effort contributed to an additional 45 lives saved, along with a 972% ROI and strong post-training application and performance gains.

Nevada Donor Network

Matthew Wadsworth

Vice President of Clinical Affairs