Case Study: Nevada Donor Network boosts authorization rates with Janek Performance Group

Nevada Donor Network boosts authorization rate to 73% with Janek Performance Group

Nevada Donor Network, a non-profit organ procurement organization, sought to enhance the soft skills of its staff across its three major divisions. They wanted to improve communication, influencing, and professionalism, particularly in handling difficult clinical conversations. Moving away from traditional industry training providers, they partnered with Janek Performance Group for a customized solution.

Janek Performance Group implemented a comprehensive discovery process and then delivered customized Critical Communication Skills workshops reinforced with management coaching and online learning technology. This solution led to significant, measurable improvements: the authorization rate increased by 6% to 73%, the overall number of donors rose by 31%, and an additional 45 lives were saved. The training also resulted in a 972% return on investment and helped Nevada Donor Network achieve and maintain top rankings in key performance metrics.

Nevada Donor Network