Case Study: McNaughton-McKay Electric Company achieves a 21.2% performance improvement with Janek Performance Group

McNaughton-McKay Institutes Inside Sales Culture Makeover, Performance Improvement with Janek Performance Group

McNaughton-McKay Electric Company, a leading electrical products distributor, wanted to transform its inside sales team from “order takers” into proactive Trusted Advisors. To support this cultural and sales approach change, the company turned to Janek Performance Group for help improving relationship-building, opportunity identification, value-based selling, and overall sales effectiveness for both reps and managers.

Janek Performance Group delivered a customized solution built around Critical TeleSelling® Skills workshops, TOPS™ Reinforcement & Coaching, and Janek Xpert™ reinforcement technology. The program trained 150 employees and produced strong results in the 90-day post-training review, including a 518% ROI, 93% of participants applying new skills on the job, a 21.2% average performance improvement, and a 1.94-month payback period.

McNaughton-McKay Electric Company

Michael Robinson

Operations Manager, Carolina Region