Case Study: California Casualty achieves sales performance gains with Janek Performance Group

California Casualty Creates Universal Language; Experiences Sales Success with Janek Training

California Casualty, an insurance provider serving specialized markets such as law enforcement, fire, education, and healthcare, wanted to create a universal sales language and strengthen its needs-based selling approach. To support that goal, the company partnered with Janek Performance Group for a fully customized sales performance solution that could also be built into onboarding for new hires.

Janek Performance Group conducted a deep assessment of California Casualty’s sales processes and delivered customized Critical Teleselling Skills workshops, Critical Sales Coaching Skills training for managers, and train-the-trainer certification. The program helped California Casualty embed new skills into onboarding, speed ramp-up for new employees, and improve key metrics including close rates, premium per deal size, Net Promoter Score, and overall customer satisfaction.

California Casualty

Lisa Pearne

Vice President of Sales