Case Study: Anne Fontaine achieves 13% sales performance improvement with Janek Performance Group

Anne Fontaine Improves Sales Performance by 13% with Janek’s Critical Service & Sales™ Skills

Anne Fontaine, a New York-based high-end women’s fashion retailer with more than 20 stores in the United States, wanted to improve customer service and sales processes, increase store visit conversions, and enhance the overall customer experience. The company partnered with Janek Performance Group to assess its current approach and create a customized sales training solution.

Janek Performance Group recommended and tailored its Critical Service & Sales™ Skills program to fit Anne Fontaine’s retail environment, using company-specific examples and terminology. Following the training, Anne Fontaine reported a 13% sales performance improvement, 100% of participants said they could apply the learning on the job, and the initiative delivered a 477% ROI with a payback period of 2.08 months.

Anne Fontaine