Case Study: ServiceNow achieves 20% efficiency gains in SAP operations with Jade Global

ServiceNow boosts OTC and P2P efficiency by 20% with Jade Global

ServiceNow, an American software company, sought to enhance its SAP S/4HANA support system to manage its digital workflows. The company required round-the-clock support for critical processes like Order-to-Cash and Procure-to-Pay, along with assistance for major projects and rollouts. To address this challenge, ServiceNow partnered with vendor Jade Global for SAP application managed services.

Jade Global provided dedicated onsite and offshore teams offering continuous support and major enhancements. Their solution, which included process optimization and automation, led to a 3% improvement in delivery quality and an 8% reduction in backlog. Most significantly, Jade Global helped ServiceNow achieve 20% efficiency gains in order and procurement processes, resulting in faster order processing and shorter procurement cycles.

ServiceNow