Case Study: ServiceNow achieves 20-30% TCO reduction with Jade Global

ServiceNow achieves 20-30% TCO reduction with Jade Global

ServiceNow, a $5B enterprise experience platform company, faced challenges in accessing specialized technical talent to build new features for its NOW platform. The local onshore talent was expensive and difficult to retain, and the explosive demand for their services meant new hires had a steep learning curve. To address this, they partnered with Jade Global for its enterprise software and product engineering services.

Jade Global implemented a solution using dedicated development PODs and co-engineering teams in an onshore-offshore model. This included common QA and DevOps teams to increase automation and save costs. Jade ramped up a 100+ member team in under three months, providing dedicated management and governance. This approach enabled ServiceNow to achieve a 20-30% reduction in total cost of ownership (TCO).

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