Case Study: FINBOA achieves up to 90% faster payment dispute intake with Jack Henry Banking integration

FINBOA reduces payment dispute intake processing by up to 90% with Jack Henry Banking

FINBOA, a fintech company, aimed to revolutionize payment dispute management for financial institutions. Their clients faced challenges with manual, inefficient processes that led to high compliance costs, reputational risk, and missed deadlines. To address this, FINBOA integrated its Payment Disputes solution with Jack Henry's core banking technology.

Through its integration with Jack Henry, FINBOA implemented an automated, digital dispute processing solution. This streamlined the entire dispute lifecycle, enabling self-service for accountholders and automating back-office tasks for staff. The results were transformative: financial institutions reported up to a 90% reduction in intake processing efforts, a 25% reduction in claim-related write-offs, and an 80% decrease in audit preparation time, significantly improving operational efficiency and accountholder satisfaction.

FINBOA