Case Study: a US-based crypto bank reduces manual errors and operational risk with ITC Infotech

US-Based Crypto Bank reduces multi-million-dollar operational losses with ITC Infotech

The customer, a US-based crypto bank, faced significant operational risks and multi-million dollar losses due to its heavy reliance on manual processes and spreadsheets. ITC Infotech was engaged to address these challenges stemming from high operational risk and costly human errors.

ITC Infotech conducted a comprehensive Operational Risk Assessment, which included process and tools reviews. Their solution involved classifying risks and implementing targeted controls such as automation with tools like Alteryx, template redesigns, and flags for high-value transactions. As a result, ITC Infotech significantly reduced manual errors and strengthened the bank's operational resilience by establishing a clear risk matrix and deploying quick-win fixes.