ITC Infotech B2B Case Studies & Customer Successes

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ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

Case Studies

Showing 211 ITC Infotech Customer Success Stories

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Network Optimization Reduces Annual Supply Chain Costs by US$ 400,000 at an Adhesive Technologies & Packaging Materials Company

Aeronautics Services Company boosts operational efficiency with ITC Infotech DevSecOps implementation

American Investment Management Corporation achieves 24x7 IAM support and secure access with ITC Infotech

Project Management Automation Helped Stop Business Cost Impact & Accelerated Efficient PMS Upgrade for Hospitality Leaders

American sports equipment company upgrades FlexPLM 12 and improves system performance with ITC Infotech

an Australian fintech payment aggregator accelerates payment platform development with ITC Infotech

an automotive electric vehicle battery OEM improves traceability and efficiency with ITC Infotech's digital factory solution

an automotive tier-1 manufacturer achieves 6%-8% scrap reduction with ITC Infotech's Automated SPC Solution

Responsive User Friendly Portals Leveraged Enhanced Customer Satisfaction

Consumer Packaged Goods Company Improves Coupon Effectiveness by Using Flexible Simulation Tool to Design Coupons

a digital bank in the UK achieves scalable, resilient core banking performance with ITC Infotech

DxP Services achieves global Windchill data access with ITC Infotech's Windchill+ SaaS implementation

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a major automotive safety components manufacturer achieves better quality control with ITC Infotech's automated SPC solution

a Europe-based roofing manufacturing company streamlines enterprise application support with ITC Infotech

AI & NLP Based Claim Processing Automation Solution Reduces Resolution Time By 80% for European Airline

Garnering Customer Traction Through Enhanced Online Presence

a fintech leader modernizes from monolith to microservices with ITC Infotech

Leader in Diesel Engines Reduces Time to Respond to Changes in Design driven by Manufacturing

Unified View of Customer Data Improves Customer Profitability & Increases Customer Acquisition

Foods Business Division achieves paperless quality management with ITC Infotech's Apriso MES QMS

Dedicated SAP AMS Services Enabling Business Continuity for a Technology Major

Reduction of Cost & Complexity in Supply Chain by Optimization of Distribution Centers

a Fortune 500 packaging company accelerates digital transformation with ITC Infotech and S/4HANA

Increasing Cross-Functional Team Collaboration & Efficiency in Product Development

Global Air Filtration Corp achieves unified CRM and 360-degree customer visibility with ITC Infotech and Microsoft Dynamics 365

Global Auto Supplier Increases Design Performance by Connecting Distributed Product Teams & Processes

a global automotive tier 1 supplier achieves 5–7% better golden batch accuracy with ITC Infotech’s Factory Automation and MES–MOM solution

a global beverage leader improves CMDB maturity with ITC Infotech

a global building technologies leader achieves SaaS PLM standardization with ITC Infotech's DxP Services

a global chemical manufacturing company modernizes digital experience with ITC Infotech and Adobe AEM

a global consultancy leader achieves smoother ServiceNow upgrades with ITC Infotech

Reducing time-to-market by unifying business processes

a global CPG manufacturing leader achieves compliant traceability and $10 million annual savings with ITC Infotech

Solution Design & Delivery of a Secondary Sales Data Management Tool for a Global Supply Chain Network

Global Graphics Computing Giant Improves Agility with Better Alignment of Product Development Processes to Business Growth

SAP Supply Chain Performance Management implementation for enhanced business performance

Test Automation of Micros Opera PMS and S&C Facilitates Faster Time to Move the Release to the Production Environment

Test Automation of Micros Opera PMS and S &C Reduces Test Execution Cycles& Enhances Test Coverage

Operational Data Configuration & Proactive Audits for Micros Opera Leads to Improved SLAs & Better Resource Utilization

Global Lifestyle Footwear Brand Established an Integrated Design Environment for Real-time Collaboration Across its Value Chain

a global online retailer improves deployment reliability with ITC Infotech DataOps implementation

a global packaging manufacturer achieves faster engineering knowledge access with ITC Infotech’s AskHaris GenAI chatbot

a global payments provider achieves faster merchant onboarding with ITC Infotech’s cloud-native payment orchestration platform

How ITC Infotech Assisted a Cloud & Enterprise Services Company to Improve its Incident Management System & Fix Live Site Outages

Supply Chain Business Process Redesign Helped Reduce High Levels of Finished Goods Inventory

a global steel manufacturer improves planning accuracy and delivery performance with ITC Infotech's Quintiq

a global technology leader achieves real-time SAP synchronization with ITC Infotech's PLM and xECM integration

SAP Success Factors Suite Implementation Enabled Simplification of HR & Talent Process at a Global Telecom Company

a global tobacco leader improves ServiceNow change request compliance with ITC Infotech’s AI assistant

a government ministry in the Middle East accelerates secure GenAI adoption with ITC Infotech's Digital Innovation Lab

a government org in Saudi Arabia achieves reliable, secure digital rollouts with ITC Infotech

Effective Report Designing System Helped Leading Healthcare Payer Achieve its Business Objectives

Greater Data Accessibility, Consolidation & Mobile Platform Support for a Healthcare Organization

Heineken achieves 51% cost savings with ITC Infotech's global IT run and scale services

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an IDN in the US achieves actionable clinical insights with ITC Infotech

Supply Chain Network Optimization for Efficiency, Reduced Cost and High Profitability

a insurance retailer achieves faster delivery and fewer deployment failures with ITC Infotech AppOps implementation

an international tobacco giant achieves faster AI-ready data platform transformation with ITC Infotech and Microsoft Fabric

SAP Business Objects for Analytical Reporting for a Mining Major

ITC Limited achieves 75% process efficiency gains with ITC Infotech automation

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ITC Ltd achieves nationwide farmer productivity gains with ITC Infotech’s ITCMAARS AI platform

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ITC Ltd achieves 30–40% productivity gains with ITC Infotech’s ITCMAARS AI platform

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Saudi Arabia’s Largest Bank achieves scalable, resilient digital transformation with ITC Infotech

Loyalty Strategy and Roadmap for a large GCC based Retail conglomerate

Integrated Technology Platform for Improved UX & Better Customer Engagement for a Health Insurance Giant

Healthcare Organization Eliminates Heavy Capex Investments & Achieves Faster Decision cycles, Lower Mean Time to Improvement

Creation of centralized Material, Customer & Vendor master data improves management decision making

a largest bank in Saudi Arabia achieves secure, defect-free digital transformation testing with ITC Infotech

a largest berry growing company in the world achieves improved BI support and operational efficiency with ITC Infotech

the largest commercial bank in Saudi Arabia achieves improved regression automation with ITC Infotech

Improving Distribution Process & Cost Efficiency through GPS-based Vehicle Tracking Solution for a FMCG Major

Improved Sales Productivity, On-shelf Product Availability & Accelerated Speed-to-market for a CPG Major

World's Leading Brewery Uses Innovative Algorithms to Provide Optimized Up-sell & Cross-sell Order Recommendations

Largest Paper/Paperboard Manufacturer - Customer Case Study

Sourcing and Dispatch Optimization for a leading Agri Trading Company

Automated Ancillary Services Offering System Enabled a Leading Airline Increase its Ancillary Revenue by 10%

Driving supply chain effectiveness

a leading asset management organization improves cloud efficiency with ITC Infotech's AIOps, GenAI, and FinOps

a leading asset management organization accelerates insurance innovation with ITC Infotech’s AI-led proofs of concept

a leading Australian bank reduces incidents and boosts IT productivity with ITC Infotech

Unique & Offshore-Driven Monitoring Services Model Helped Reduce Operational Cost by 65%

a leading Australian beverages company achieves zero-downtime IT migration with ITC Infotech

Integrated Technical Content Delivery System Lead to Significant Annualized Savings for an Automobile Major

Leading Car Audio Maker Achieves Real-time Visibility into Product Cost Early in the Development Cycle

Well-designed BI Migration Strategy & Implementation helped a Leading Baker to Automate Monitoring Tools for Smooth Operations

Customized Implementation of Kondor+ Suite Enabled an Efficient and Integrated Treasury Management System for a Leading Bank

a leading bank in Eurozone reduces big data ingestion processing time by 70% with ITC Infotech

Enabling an Integrated & Effective CRM-SFA System to Ensure Improved Business Process & Cost Efficiency

End-to-end SAP Upgrade Services for a Leading Business Conglomerate

Data Analytics Unlocks Substantial Energy Savings for a Leading Carbon Black Manufacturer

Comprehensive DW Strategy & Roadmap to Exploit Synergies between Business Units for a Retail Conglomerate

Optimized New Product Introduction Process Enabled Significant Cost Saving & Productivity Improvement for Leading Consumer Retailer

a leading CPG business achieves accelerated speed to market with ITC Infotech's integrated TM&D planning solution

Integrated BI Global Rollout Solution Enabled Streamlined Operations & Enhanced Planning for a CPG Major

Robust CRM Solution Enabled Tobacco Major to Reduce TCO & Improve Performance Efficiency

Inventory Optimization at Leading eCommerce Company Achieves 12% Reduction in Inventory

a leading eCommerce company achieves 12% inventory reduction with ITC Infotech

Implementation of SAP Fiori Transactional Applications Leads to Superior Employee Engagement & Increased Operational Efficiency

a leading elevator manufacturer (EU) streamlines CAD drawing automation with ITC Infotech

End-to-end CXL Solution Package Significantly Reduces Cost of Development & Facilitates Better Decision Making

CRM Based SAP Fiori Applications Implementation for a Leading Energy Company

a leading engine and power system manufacturer achieves faster, more accurate inspections with ITC Infotech's AR product inspection solution

Big Data Ingestion Processing Duration Reduced by 70% for a Leading Bank in Eurozone

Reduced Operational Cost & Service Excellence for a Leading Eurozone Bank

Robust BI Solution Enabled Leading F&B Company to Maximize ROI & Achieve Significant Insights on Secondary Sales

a leading financial firm achieves 99.95% uptime and 60% cost savings with ITC Infotech cloud deployment

Effective Implementation of ITIL Processes Enabled Server Availability Rate of Over 99.85% for a FMCG Major

Leading Footwear And Accessories Company - Customer Case Study

a leading furniture manufacturing company modernizes its app and improves productivity with ITC Infotech

a leading global alco-bev manufacturer improves supply chain visibility and decision-making with ITC Infotech

a leading global brewing company achieves sustainability reporting and procurement efficiency with ITC Infotech

a leading global multi-category consumer goods business achieves faster resolution and lower vendor complexity with ITC Infotech managed services

a leading global tobacco company achieves commercial excellence with ITC Infotech integrated planning

BI Modernization Enabled a Leading Healthcare Delivery Network in the US to Make Rapid Decisions while Enhancing its Accessibility

a leading home appliances manufacturer from the Americas achieves smarter factory performance with ITC Infotech

Improving Guest Services with RFID-based Guest Recognition System for a Leading Hotel Group

Network Optimization Model for a Flexible Supply Chain

a leading Indian bank reduces TCO and boosts uptime with ITC Infotech cloud migration

Aligning IT to Business to Meet Growth Needs for a Leading Indian Fashion Retailer

Network Optimization prepares leading FMCG player for future growth

Set-up a Centralized Data Warehouse System for leading Insurance Company with 100% Data Testing

a leading international personal hygiene group achieves lower distribution costs and improved asset utilization with ITC Infotech

Customized Assortment Building Platform on PLM Enabled Easy Data Consolidation & Accurate Sales Forecast Management

Introduction of coalition loyalty program across premium brands enhances loyalty management

a leading lighting and transportation manufacturer achieves seamless PLM and ERP integration with ITC Infotech and Windchill

Improved Employer Branding & Employee Satisfaction for Leading Low Cost Carrier

Synchronizing Contract Manufacturers for Controlled Costs & Understanding Impact of its Risk Mitigation Strategy

a leading medical device company improves aftermarket data delivery with ITC Infotech DxP Services

Streamlining Operations to Enable Global Transformation

Streamlining Production Processes and effecting Throughput Improvements for a leading Metals Manufacturer

Extended Enterprise Helps Leading Nordic Bank Achieve High Performance, Reduced Costs & Skilled Offshore Talent

Data Assessment & Inventory Enabled Significant Reduction in IT Costs & Improved Access to Reliable Enterprise Data

Enhancement of Existing Quality Reporting System Helped an IDN in the US Achieve Actionable Clinical Insights

Reporting & Analytics Solution for a Healthcare Major Enabled Cost Optimization & Improved Quality of Care

Leading Off-price Retailer Improves Global Collaboration by Breaking Down Silos with a Centralized Product Development Platform

Customized Integration Gateway Tool & Comprehensive Risk Dashboard Enables Total System Utilization & Real-time View of KPIs

a leading oil & gas equipment manufacturer achieves 15K pressure seal qualification and a 25% faster timeline with ITC Infotech

Network Optimization at a Leading Paints Performance Coatings & Specialty Chemicals Company Facilitates Annual Reduction of INR 50 million in Supply Chain Costs

a leading pharma and life sciences company reduces supply chain planning effort by 90% with ITC Infotech and Coupa Supply Chain Solutions

ITC Infotech Enables US$40 Million Capex Decision with Optimization Model for Leading Pressure Sensitive Adhesives Manufacturing Company

a leading US protein producer improves demand forecasting with ITC Infotech’s Quintiq upgrade

a leading protein-producing company from the US improves planning efficiency with ITC Infotech's Quintiq demand and supply planning solution

Defining Single View of Customer Strategy & Roadmap for a Leading Retail & Financial Services Company

POS & loyalty backend integration enhances customer experience

a leading road signage structure manufacturer achieves faster CAD design automation with ITC Infotech

A quick Out-of-the-box PLM Implementation Helped a Leading Running Shoe Retailer Achieve Streamlined Product Development

Business Process Mapping and ERP Vendor RFP Preparation for leading Saudi Arabia-based Paper Manufacturing Company

Offshore Test Factory Assured 100% Test Coverage for a Leading Saudi Bank

Upgraded PLM System Resulted in Optimized Product Design & Development for a Leading Seating Systems Manufacturer

Optimized Design & Improved Product Quality Systems & Processes for a Leading Seating Systems Manufacturer

a leading silicones and specialty materials company achieves better consumer engagement with ITC Infotech

a leading small finance bank in India achieves 90% less manual intervention with ITC Infotech's Kondor implementation

a leading South African financial institution achieves faster IT support and 24/7 employee service with ITC Infotech's Virtual Agent

Supply Chain Design at a Leading Spectacle Lens Company Reduces Pickup Time by 25% and Inventory Holding by 20%

Network Optimization leads to cost benefits for a leading CPG company

a leading steel manufacturer achieves 10% planning efficiency improvement with ITC Infotech and Quintiq

Comprehensive SAP Upgrade Enables Better Decision Making for a Leading Television Channel Operator

Sustainable Governance, Risk & Compliance Model for Enterprise Risk Management Leads to Cost Efficiencies & Better Business Results

SAP HEC Implementation Reduces Costs & Improves Profitability for a Leading Tissue Paper Products Maker

Testing Services Provided Through Dedicated TCoE Led to Improved Go-to-Market Time & Reduced Operational Cost

Robust SAP Solution with Customized Modules Enables Better Collaboration & Standardization of Key Business Processes

a major industrial vehicle manufacturer streamlines PLM and replaces four legacy systems with Windchill 12.0 by DxP Services

a major railway company achieves better product management and quality improvement with ITC Infotech's Windchill

Centralized HADOOP Secure Data Store with Data Integration & BI Solution Enabled Efficient Data Processing & Enhanced Information Security

How a Leading Multi-concept Retailer with 10 Million+ Active Customer Base Boosted Their Incremental Revenue Through Hyper-Personalization Program using Advanced Analytics

Automation Initiatives Helped Reduce Resolution Time by 60% for a Multi-national Aerospace Business Group

Offshoring of PMS Deployment Services Enabled 40% Reduction in Operational Cost

Multinational Fashion Retailer - Customer Case Study

Multinational Food Retailer - Customer Case Study

Standardized PM Tollgate Model Streamlines Project Management & Demand Processes

Efficient Testing, Report Development & Quality Assurance Enabled HMO Entrant to Improve Operational Efficiencies

Comprehensive Information Governance Strategy & BI Initiative Roadmap Helped Hospitality Conglomerate to Achieve Uniform & Timely Business Insights

Well-defined BI Strategy & Roadmap, Improved Cost Visibility, BI Asset Utilization & Adoption for Hospitality Conglomerate

Dynamic Oil Pricing System Enabled Faster Market Reaction Time

a leading Indian life insurer improves customer engagement with ITC Infotech's AI-powered prospect profiling

a leading global beverage manufacturer achieves real-time supply chain visibility with ITC Infotech's Supply Chain Logistics Control Tower

a leading two-wheeler manufacturer achieves end-to-end traceability and 15% productivity improvement with ITC Infotech MES

Location Management System Improved Warehouse Readiness for WMS Implementation

PepsiCo achieves faster SAP S/4HANA regression testing with ITC Infotech

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a premium motorcycle manufacturer improves product development efficiency with ITC Infotech

Information Strategy to Accomplish Best Practice & Guiding Principle based Information Model to enable the Right Way Forward “BI Strategy”

a renowned UK-based insurance broker & aggregator improves churn prediction with ITC Infotech

a Road Signage Structure Manufacturer achieves automated CAD compliance and reduced manual effort with ITC Infotech

Standardized Managed Services for Mac Clients Enabled Performance Improvement & Reduced Cost of Ownership

Centrally Managed Remote Support for VDI Helped to Reduce Yearly Support Cost by Over 70%

a leading commercial bank in Saudi Arabia achieves faster, more accurate banking operations with ITC Infotech and UiPath automation

a Saudi government establishment achieves digital quality engineering excellence with ITC Infotech

Schneider Electric achieves 97% SLA compliance with ITC Infotech Oracle ERP managed services

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Enhancing Business Process Efficiency

a world's largest brewer boosts Service Desk efficiency with ITC Infotech's AI-powered ServiceNow automation

a third-largest national bank in India achieves STP treasury rollout across foreign branches with ITC Infotech and Kondor

Enabling collaborative product development

Improving Marketing RoI through Analytics Driven Campaigns for a UK based Health & Wellness Retailer

Business Transformation through Process Re-engineering & Enterprise App Evaluation & Selection for a UK Based Paper Manufacturer

Effective Tracking of Sales Opportunities & Customer Needs through CRM Upgrade for UK Specialty Insurance Company

a UK-based specialist insurance company achieves centralized CRM and faster conversions with ITC Infotech's Microsoft CRM implementation

Flexible & Scalable Offshore Delivery Center Lowers TCO & Enhances Customer Experience

Inventory Optimization Reduces Time for Inventory Planning by 25% & Inventory by 5%

Manufacturing Safety – Oil leakage/Spill Detection for Oil Pumps

a global energy and commodities merchant firm achieves faster self-service support with ITC Infotech and Now Assist

Unified ACO Data Platform Helped an US Healthcare IDN Achieve its Strategic Objectives

a US oil pump manufacturer improves leak detection and cuts monitoring costs with ITC Infotech's computer vision solution

a US-based aviation control systems manufacturer cuts fuel costs with ITC Infotech's remote asset monitoring solution

a US-based crypto bank reduces manual errors and operational risk with ITC Infotech

Modernizing Design-to-Production Cycles

Driving end-user adoption and enhancing the value of implementation

Global SharePoint Support & Lotus Notes Migration Enabled 50% Reduction of Cost & Effort

Enhancing end-user experience through unique Business Process Management solutions

a world’s largest brewer achieves 99.3% SLA and 52% savings with ITC Infotech’s global AMS delivery center

the world’s largest office chair manufacturer saves over 20% on catalog products with ITC Infotech localization

a world’s largest tobacco company achieves faster, higher-quality SAP releases with ITC Infotech test automation

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