ITC Infotech B2B Case Studies & Customer Successes

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

Case Studies

Showing 121 ITC Infotech Customer Success Stories

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Network Optimization Reduces Annual Supply Chain Costs by US$ 400,000 at an Adhesive Technologies & Packaging Materials Company

Project Management Automation Helped Stop Business Cost Impact & Accelerated Efficient PMS Upgrade for Hospitality Leaders

Responsive User Friendly Portals Leveraged Enhanced Customer Satisfaction

Consumer Packaged Goods Company Improves Coupon Effectiveness by Using Flexible Simulation Tool to Design Coupons

AI & NLP Based Claim Processing Automation Solution Reduces Resolution Time By 80% for European Airline

Garnering Customer Traction Through Enhanced Online Presence

Leader in Diesel Engines Reduces Time to Respond to Changes in Design driven by Manufacturing

Unified View of Customer Data Improves Customer Profitability & Increases Customer Acquisition

Dedicated SAP AMS Services Enabling Business Continuity for a Technology Major

Reduction of Cost & Complexity in Supply Chain by Optimization of Distribution Centers

Increasing Cross-Functional Team Collaboration & Efficiency in Product Development

Global Auto Supplier Increases Design Performance by Connecting Distributed Product Teams & Processes

Reducing time-to-market by unifying business processes

Solution Design & Delivery of a Secondary Sales Data Management Tool for a Global Supply Chain Network

Global Graphics Computing Giant Improves Agility with Better Alignment of Product Development Processes to Business Growth

SAP Supply Chain Performance Management implementation for enhanced business performance

Test Automation of Micros Opera PMS and S&C Facilitates Faster Time to Move the Release to the Production Environment

Test Automation of Micros Opera PMS and S &C Reduces Test Execution Cycles& Enhances Test Coverage

Operational Data Configuration & Proactive Audits for Micros Opera Leads to Improved SLAs & Better Resource Utilization

Global Lifestyle Footwear Brand Established an Integrated Design Environment for Real-time Collaboration Across its Value Chain

How ITC Infotech Assisted a Cloud & Enterprise Services Company to Improve its Incident Management System & Fix Live Site Outages

Supply Chain Business Process Redesign Helped Reduce High Levels of Finished Goods Inventory

SAP Success Factors Suite Implementation Enabled Simplification of HR & Talent Process at a Global Telecom Company

Effective Report Designing System Helped Leading Healthcare Payer Achieve its Business Objectives

Greater Data Accessibility, Consolidation & Mobile Platform Support for a Healthcare Organization

Supply Chain Network Optimization for Efficiency, Reduced Cost and High Profitability

SAP Business Objects for Analytical Reporting for a Mining Major

Loyalty Strategy and Roadmap for a large GCC based Retail conglomerate

Integrated Technology Platform for Improved UX & Better Customer Engagement for a Health Insurance Giant

Healthcare Organization Eliminates Heavy Capex Investments & Achieves Faster Decision cycles, Lower Mean Time to Improvement

Creation of centralized Material, Customer & Vendor master data improves management decision making

Improving Distribution Process & Cost Efficiency through GPS-based Vehicle Tracking Solution for a FMCG Major

Improved Sales Productivity, On-shelf Product Availability & Accelerated Speed-to-market for a CPG Major

World's Leading Brewery Uses Innovative Algorithms to Provide Optimized Up-sell & Cross-sell Order Recommendations

Largest Paper/Paperboard Manufacturer - Customer Case Study

Sourcing and Dispatch Optimization for a leading Agri Trading Company

Automated Ancillary Services Offering System Enabled a Leading Airline Increase its Ancillary Revenue by 10%

Driving supply chain effectiveness

Unique & Offshore-Driven Monitoring Services Model Helped Reduce Operational Cost by 65%

Integrated Technical Content Delivery System Lead to Significant Annualized Savings for an Automobile Major

Leading Car Audio Maker Achieves Real-time Visibility into Product Cost Early in the Development Cycle

Well-designed BI Migration Strategy & Implementation helped a Leading Baker to Automate Monitoring Tools for Smooth Operations

Customized Implementation of Kondor+ Suite Enabled an Efficient and Integrated Treasury Management System for a Leading Bank

Enabling an Integrated & Effective CRM-SFA System to Ensure Improved Business Process & Cost Efficiency

End-to-end SAP Upgrade Services for a Leading Business Conglomerate

Data Analytics Unlocks Substantial Energy Savings for a Leading Carbon Black Manufacturer

Comprehensive DW Strategy & Roadmap to Exploit Synergies between Business Units for a Retail Conglomerate

Optimized New Product Introduction Process Enabled Significant Cost Saving & Productivity Improvement for Leading Consumer Retailer

Integrated BI Global Rollout Solution Enabled Streamlined Operations & Enhanced Planning for a CPG Major

Robust CRM Solution Enabled Tobacco Major to Reduce TCO & Improve Performance Efficiency

Inventory Optimization at Leading eCommerce Company Achieves 12% Reduction in Inventory

Implementation of SAP Fiori Transactional Applications Leads to Superior Employee Engagement & Increased Operational Efficiency

End-to-end CXL Solution Package Significantly Reduces Cost of Development & Facilitates Better Decision Making

CRM Based SAP Fiori Applications Implementation for a Leading Energy Company

Big Data Ingestion Processing Duration Reduced by 70% for a Leading Bank in Eurozone

Reduced Operational Cost & Service Excellence for a Leading Eurozone Bank

Robust BI Solution Enabled Leading F&B Company to Maximize ROI & Achieve Significant Insights on Secondary Sales

Effective Implementation of ITIL Processes Enabled Server Availability Rate of Over 99.85% for a FMCG Major

Leading Footwear And Accessories Company - Customer Case Study

BI Modernization Enabled a Leading Healthcare Delivery Network in the US to Make Rapid Decisions while Enhancing its Accessibility

Improving Guest Services with RFID-based Guest Recognition System for a Leading Hotel Group

Network Optimization Model for a Flexible Supply Chain

Aligning IT to Business to Meet Growth Needs for a Leading Indian Fashion Retailer

Network Optimization prepares leading FMCG player for future growth

Set-up a Centralized Data Warehouse System for leading Insurance Company with 100% Data Testing

Customized Assortment Building Platform on PLM Enabled Easy Data Consolidation & Accurate Sales Forecast Management

Introduction of coalition loyalty program across premium brands enhances loyalty management

Improved Employer Branding & Employee Satisfaction for Leading Low Cost Carrier

Synchronizing Contract Manufacturers for Controlled Costs & Understanding Impact of its Risk Mitigation Strategy

Streamlining Operations to Enable Global Transformation

Streamlining Production Processes and effecting Throughput Improvements for a leading Metals Manufacturer

Extended Enterprise Helps Leading Nordic Bank Achieve High Performance, Reduced Costs & Skilled Offshore Talent

Data Assessment & Inventory Enabled Significant Reduction in IT Costs & Improved Access to Reliable Enterprise Data

Enhancement of Existing Quality Reporting System Helped an IDN in the US Achieve Actionable Clinical Insights

Reporting & Analytics Solution for a Healthcare Major Enabled Cost Optimization & Improved Quality of Care

Leading Off-price Retailer Improves Global Collaboration by Breaking Down Silos with a Centralized Product Development Platform

Customized Integration Gateway Tool & Comprehensive Risk Dashboard Enables Total System Utilization & Real-time View of KPIs

Network Optimization at a Leading Paints Performance Coatings & Specialty Chemicals Company Facilitates Annual Reduction of INR 50 million in Supply Chain Costs

ITC Infotech Enables US$40 Million Capex Decision with Optimization Model for Leading Pressure Sensitive Adhesives Manufacturing Company

Defining Single View of Customer Strategy & Roadmap for a Leading Retail & Financial Services Company

POS & loyalty backend integration enhances customer experience

A quick Out-of-the-box PLM Implementation Helped a Leading Running Shoe Retailer Achieve Streamlined Product Development

Business Process Mapping and ERP Vendor RFP Preparation for leading Saudi Arabia-based Paper Manufacturing Company

Offshore Test Factory Assured 100% Test Coverage for a Leading Saudi Bank

Upgraded PLM System Resulted in Optimized Product Design & Development for a Leading Seating Systems Manufacturer

Optimized Design & Improved Product Quality Systems & Processes for a Leading Seating Systems Manufacturer

Supply Chain Design at a Leading Spectacle Lens Company Reduces Pickup Time by 25% and Inventory Holding by 20%

Network Optimization leads to cost benefits for a leading CPG company

Comprehensive SAP Upgrade Enables Better Decision Making for a Leading Television Channel Operator

Sustainable Governance, Risk & Compliance Model for Enterprise Risk Management Leads to Cost Efficiencies & Better Business Results

SAP HEC Implementation Reduces Costs & Improves Profitability for a Leading Tissue Paper Products Maker

Testing Services Provided Through Dedicated TCoE Led to Improved Go-to-Market Time & Reduced Operational Cost

Robust SAP Solution with Customized Modules Enables Better Collaboration & Standardization of Key Business Processes

Centralized HADOOP Secure Data Store with Data Integration & BI Solution Enabled Efficient Data Processing & Enhanced Information Security

How a Leading Multi-concept Retailer with 10 Million+ Active Customer Base Boosted Their Incremental Revenue Through Hyper-Personalization Program using Advanced Analytics

Automation Initiatives Helped Reduce Resolution Time by 60% for a Multi-national Aerospace Business Group

Offshoring of PMS Deployment Services Enabled 40% Reduction in Operational Cost

Multinational Fashion Retailer - Customer Case Study

Multinational Food Retailer - Customer Case Study

Standardized PM Tollgate Model Streamlines Project Management & Demand Processes

Efficient Testing, Report Development & Quality Assurance Enabled HMO Entrant to Improve Operational Efficiencies

Comprehensive Information Governance Strategy & BI Initiative Roadmap Helped Hospitality Conglomerate to Achieve Uniform & Timely Business Insights

Well-defined BI Strategy & Roadmap, Improved Cost Visibility, BI Asset Utilization & Adoption for Hospitality Conglomerate

Dynamic Oil Pricing System Enabled Faster Market Reaction Time

Location Management System Improved Warehouse Readiness for WMS Implementation

Information Strategy to Accomplish Best Practice & Guiding Principle based Information Model to enable the Right Way Forward “BI Strategy”

Standardized Managed Services for Mac Clients Enabled Performance Improvement & Reduced Cost of Ownership

Centrally Managed Remote Support for VDI Helped to Reduce Yearly Support Cost by Over 70%

Enhancing Business Process Efficiency

Enabling collaborative product development

Improving Marketing RoI through Analytics Driven Campaigns for a UK based Health & Wellness Retailer

Business Transformation through Process Re-engineering & Enterprise App Evaluation & Selection for a UK Based Paper Manufacturer

Effective Tracking of Sales Opportunities & Customer Needs through CRM Upgrade for UK Specialty Insurance Company

Flexible & Scalable Offshore Delivery Center Lowers TCO & Enhances Customer Experience

Inventory Optimization Reduces Time for Inventory Planning by 25% & Inventory by 5%

Manufacturing Safety – Oil leakage/Spill Detection for Oil Pumps

Unified ACO Data Platform Helped an US Healthcare IDN Achieve its Strategic Objectives

Modernizing Design-to-Production Cycles

Driving end-user adoption and enhancing the value of implementation

Global SharePoint Support & Lotus Notes Migration Enabled 50% Reduction of Cost & Effort

Enhancing end-user experience through unique Business Process Management solutions

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