Case Study: a leading global multi-category consumer goods business achieves faster resolution and lower vendor complexity with ITC Infotech managed services

Leading Global Multi-category Consumer Goods Business cuts global SI vendors 30% with ITC Infotech

The customer, a leading global multi-category consumer goods business, faced a fragmented vendor landscape, high operational costs, and diverse service lines across its regions. To drive business growth, it needed to move from a traditional delivery model to a faster, more flexible integrated approach. The company partnered with vendor ITC Infotech as its Strategic Digital Transformation and IT Managed Services Partner to address this challenge.

ITC Infotech provided global IT managed services across 51 technology tracks, which included a major S/4HANA rollout and RISE migration alongside implementations of SAP TM, GTS, Success Factors, MDG, and CFIN. This solution established a harmonized vendor ecosystem, resulting in a 30% reduction in global SI vendors. ITC Infotech also helped achieve a 10-20% faster time to resolution through hyper-automation initiatives and a high CSAT score of 6.3 out of 7.