Case Study: a leading Australian bank reduces incidents and boosts IT productivity with ITC Infotech

Leading Australian Bank reduces incidents by 25% with ITC Infotech

The customer, a leading Australian bank, faced challenges managing its complex infrastructure environment, which included VMware, Wintel, and Citrix systems. It required pan-Australia end-user support, needed to modernize legacy systems, and lacked mature ITIL processes. To address this, the bank partnered with vendor ITC Infotech for comprehensive infrastructure and cloud estate management services.

ITC Infotech provided end-to-end infrastructure support, enabled mature ITIL processes through ServiceNow, and facilitated a major merger integration. The solution delivered significant results, including a 25% reduction in incidents and a 30% productivity gain over the engagement. ITC Infotech also created over 50 knowledge articles and implemented automation for continuous service improvement.