Case Study: Heineken achieves 51% cost savings with ITC Infotech's global IT run and scale services

Heineken cuts IT costs by 51% with ITC Infotech

The customer, Heineken, faced the challenge of managing over 140 diverse IT contracts across its 23 global markets. This complex and decentralized operation covered network, compute, storage, collaboration, and workplace services. Heineken engaged ITC Infotech to centralize these services into a single tech hub while retaining over 50 impacted resources.

ITC Infotech implemented a centralized run and scale solution providing tech enablement, desk side support, and field services across 20+ countries. This included managing 950+ servers and providing 24/7 support for over 4,900 devices. The solution delivered a 15% improvement to the user experience baseline within six months and achieved 51% cost savings over three years for Heineken.

Heineken