Case Study: a global packaging manufacturer achieves faster engineering knowledge access with ITC Infotech’s AskHaris GenAI chatbot

Global Packaging Manufacturer speeds engineering queries by 80% with ITC Infotech

A global packaging manufacturer faced significant challenges as its engineering and operations teams relied on manual searches across more than 200 GB of unstructured documents. This led to slower root-cause analysis, increased machine downtime, and a heavy dependency on subject matter experts for routine queries. To address this, they partnered with ITC Infotech to implement a solution.

ITC Infotech implemented AskHaris, an agentic GenAI RAG chatbot, to ingest and index the vast documentation. The solution provided secure, multilingual, and role-based access to knowledge. This resulted in an 80% faster query resolution, helping to reduce machine downtime, and delivered substantial annualized savings including $12 million from reduced aluminum spoilage and $3 million from increased shop-floor productivity.