Case Study: a global online retailer improves deployment reliability with ITC Infotech DataOps implementation

Global Online Retailer reduces deployment failures by 95% with ITC Infotech

ITC Infotech was engaged by a global online retailer facing significant challenges due to a lack of role governance in code movement, which was causing release failures. The customer also struggled with an absence of a proper release authorization process, inadequate tracking, and longer pipeline creation times, leading to widespread delivery issues.

To address this, ITC Infotech implemented a DataOps solution that included building pipelines using pipeline as code, streamlining incident responses, and automating end-to-end database pipelines. This approach integrated DevOps tools with ITSM tools and applied new DevOps policies. The results were highly successful, yielding an 85% improvement in performance and a 95% reduction in unforeseen deployment failures, alongside shorter development cycles and real-time visibility through reports and dashboards.