Case Study: a global building technologies leader achieves SaaS PLM standardization with ITC Infotech's DxP Services

Global Building Technologies Leader achieves 7/7 CSAT with ITC Infotech

The customer, a global building technologies leader, faced challenges with its legacy Windchill 12.0 system, which lacked modern SaaS capabilities and required extensive customizations. They partnered with ITC Infotech's specialized business unit, DxP Services, to standardize their PLM environment and ensure a seamless transition to the new Windchill+ SaaS platform, which was critical for maintaining business continuity.

ITC Infotech's DxP Services implemented a solution that involved upgrading the system, migrating data from Agile PLM, and integrating new tools like Azure DevOps and ThingWorx Navigate. The result was a smooth go-live with zero disruptions, a standardized SaaS platform ready for global expansion, and a perfect 7/7 client satisfaction score, reflecting high user satisfaction and enhanced system performance.