Case Study: American sports equipment company upgrades FlexPLM 12 and improves system performance with ITC Infotech

American Sports Equipment Company improves system response time by 20% with ITC Infotech

ITC Infotech worked with an American sports equipment company that needed to upgrade its FlexPLM system. The customer, a PTC Cloud user, faced mandatory upgrades to leverage new capabilities, performance, and security in version 12, while also needing to reassess and descope system customizations to enable future IT and business transformation.

The solution from ITC Infotech involved upgrading the FlexPLM application from version 11.0 to 12.0, which included a functional assessment, retrofitting over 160 customizations, and extensive testing. This resulted in a 5% decommissioning of customizations, a 20% improvement in system health and response time, high user adoption, and the introduction of a new AI design suite.