Case Study: a leading medical device company improves aftermarket data delivery with ITC Infotech DxP Services

a leading medical device company improves data load and publishing speed with ITC Infotech

A leading medical device company faced challenges with its unsupported customer software, which had slow data loading, non-functional value-add features, and a lack of mobile device support. ITC Infotech's DxP Services unit was engaged to perform an upgrade and migration of its aftermarket data systems.

ITC Infotech executed an Arbortext Content Delivery (ACD) upgrade and migration, which included customizations for different user types and integration with upstream systems. The solution delivered significantly improved data load and publishing times, better checks for invalid parts, an improved mobile-responsive user interface, and enhanced server performance for the customer.