Case Study: a Europe-based roofing manufacturing company streamlines enterprise application support with ITC Infotech

a Europe-based roofing manufacturing company achieves 98% SLA adherence with ITC Infotech

A Europe-based roofing manufacturing company sought to streamline its core business processes, accelerate its digital transformation, and enhance the end-user experience for its enterprise applications. To meet these challenges, the company partnered with ITC Infotech for a comprehensive service transition initiative.

ITC Infotech transitioned support for over 300 SAP and non-SAP applications, which included support for a S/4HANA migration. Their solution also featured prescriptive analytics and process automation. The results delivered by ITC Infotech included approximately 20% in cost savings, 98% SLA adherence, and the creation of over 75 SOPs and runbooks.