Case Study: Newport News Public Schools improves transportation issue tracking with Issuetrak

Newport News Public Schools manages 40 to 50 daily student returns with Issuetrak

Newport News Public Schools faced a significant challenge in managing its large transportation department, which serves 28,000 students and employs over 300 bus drivers. The district needed a fast, accurate, and easy-to-use solution to handle daily bus incidents, driver reports, and student safety matters. To address this, they turned to Issuetrak for its issue tracking software.

Issuetrak provided a solution that streamlined complex tracking for accident reporting, parent complaints, and student returns. The software improved visibility and efficiency with features like automatic notifications and Quick Pick forms, ensuring no issue was overlooked. This implementation allowed any employee to quickly handle inquiries and maintain operations during staff absences. As a result, Issuetrak helped the district safely transport tens of thousands of students daily while effectively managing 40 to 50 student return incidents each day.

Newport News Public Schools