Case Study: University of Monterrey boosts support efficiency with ISL Online

With ISL Online we boosted the efficiency of our support

The University of Monterrey (UDEM) needed a reliable, fast, and secure way to support 16,000 students and their parents across 70 countries, especially during peak enrollment periods. To improve real-time communication and application support while protecting sensitive student information, UDEM chose ISL Online’s remote support and live chat software.

ISL Online customized and integrated the solution into UDEM’s website, matching its design and security requirements. The implementation enabled auto-assignment, file transfer, canned responses, remote desktop, and multitasking in live chat, helping UDEM reduce waiting times to zero, support 8,000 users annually, and boost both productivity and user satisfaction.

University of Monterrey

Guillermo Andrés Verástegui López

Educational Planning Manager