Case Study: EasySecure achieves efficient remote support with ISL Online

We wanted a future-proof and no-nonsense solution to provide efficient remote support

EasySecure, a Dutch identity management company serving more than 10,000 users across 20 countries, needed a reliable way to deliver fast, high-quality remote support for access control and time-and-attendance products. After trying tools from other leading providers, the team chose ISL Online’s remote support and remote access software to improve reliability, simplify support operations, and better serve customers across Benelux and Germany.

With ISL Online, EasySecure deployed a branded remote support application, embedded remote support links on its website, and used unattended access plus multisession capabilities to troubleshoot multiple systems at once. ISL Online also enabled support from iOS and Android devices for urgent issues on the go. The result was a future-proof, easy-to-use solution that now handles over 5,000 hardware and software issues annually, with ISL Online supporting about 50% of EasySecure’s total workload.

EasySecure

Chester Vliegenthart

Consultant