Case Study: Kalaam Telecom achieves increased productivity and customer care with ISL Online

Team productivity and customer care improve after switching to ISL Online

Kalaam Telecom, a telecommunications provider in the Kingdom of Bahrain, needed a remote desktop solution that was highly secure and highly reliable. The company also wanted to store all recorded session data within the organization and improve customer contact options, including live chat, for its business customers.

ISL Online provided its remote support and live chat solution, giving Kalaam Telecom full control, session recording, multi-platform support, and stronger security and privacy. As a result, Kalaam Telecom reported improved customer service and higher productivity, while continuing to support 3,000 customers with greater reliability and confidence.

Kalaam Telecom

Hasan Al-Hayki

Head of Operations